Refund Policy

At Sonani Trendz, your satisfaction matters. If you are not completely happy with your purchase, we are here to help.

Eligibility for Refund / Exchange

Requests must be raised within 7 days of delivery.
Items must be unused, unwashed, and returned in original packaging with all tags intact.
Sale items, innerwear, and lingerie are not eligible for returns or refunds.

Refund Process

Contact us via WhatsApp at +91 91779 48104 or email hello@sonanitrendz.com with your order number, reason, and photos (if defective).
Our team will review and confirm eligibility within 24–48 business hours.
Ship the item to the address we provide. Return courier charges are borne by the customer unless the item is defective or incorrect.
Once the item is received and inspected, refunds are processed within 5–7 business days.

Refund Methods

Online payments (UPI / Cards / Net Banking / Razorpay): Refunded to the original payment source within 5–7 business days after we receive the item.
Cash on Delivery (COD) orders: Refunded via bank transfer (NEFT/UPI). Please share your bank details with our support team.

Non-Refundable Conditions

Item has been used, washed, or altered after delivery.
Tags removed or original packaging damaged.
Request made after 7 days of delivery.
Clearance or sale items.
Damage caused by customer misuse.

Wrong or Defective Item

If you receive a defective or incorrect item, please contact us within 48 hours of delivery with clear photos. We will arrange a free return pickup and send the correct item or issue a full refund at no additional cost to you.

For any queries, reach us on WhatsApp: +91 91779 48104 (Mon–Sat, 10am–7pm IST) or email: hello@sonanitrendz.com